By calling the State of California’s Employee Assistance Program (EAP) you can get a confidential, professional and objective viewpoint any time you need guidance on a difficult issue. Our workplace support team consultants can:
- Help you specifically identify and document an employee’s performance decline.
- Consult about behavior that may indicate a personal problem.
- Advise you on how to approach the situation and what action to take.
- Provide guidance when you are planning a meeting—a supportive confrontation—with the employee.
- Provide tips on keeping the focus on job performance.
Supervisor Orientation Video:
Need a Critical Incident Stress Debriefing?
You can request a critical incident stress debriefing immediately. Simply call 1-866-EAP-4SOC (327-4762) and learn how you can request a CISD to come to your agency.
Leave of Absence
Do you have an employee returning to work from a leave of absence? This can be a difficult time for you and the employee. Learn new ways you can help yourself and the employee adjust. View this helpful tipsheet about how to help employees return to work: (Link to PDF SOC Tipsheet)
Making an EAP Referral
The EAP can help an employee address personal problems that may be contributing to the decline in work performance. By referring employees to EAP, managers can avoid becoming too involved with employees' personal issues.
What can you do as a manager?
- Call EAP for a confidential consultation to find out how to make an EAP referral.
- Take the responsibility to intervene. It's important to address an employee's behavior when it is affecting his or her work performance, or other employees.
- Be ready to deal with resistance and a possible level of defensiveness. An effective method of overcoming a negative reaction is to discuss your own reactions first.
- Have documentation of poor work performance and absenteeism ready in case the employee asks for specific examples.
- Focus on job performance. Make it clear that you are concerned with the employee's decline in performance.
- Review the functions of the EAP and emphasize that help is available.
- Explain that it is the employee's choice to seek help.
- Emphasize that EAP is a confidential program that doesn't cost anything to the employee. Provide the telephone number 1-866-EAP-4SOC (327-4762) and additional information about the services if necessary.